In mid-May 2021, as the serious pandemic situation unfolded, many people were in urgent need of medical treatment and safe transport services every day. To ensure the safety of drivers and the public, the New Taipei City Government has integrated interdepartmental resources to recruited taxis, rental cars, buses, and other vehicles to form the “New Taipei City Pandemic Prevention Vehicle Team”, comprised of a fleet of 42 buses, 50 minibuses, and 100 taxis. A pandemic prevention dispatch center was then set up immediately. Later in response to the further spread of the pandemic, 12 special pandemic prevention task forces were subsequently established, with 32 designated ambulance vehicles. As of May 2021, they have been dispatched to transport individuals with confirmed infection, needed to be isolated or quarantined, tested positive based on results of COVID-19 rapid test kit, and released from isolation from cities located south to New Taipei. By the end of July, the transport services have been delivered to more than 10,000 citizens. In addition to the teams formed across departments, many nongovernmental organizations and enterprises have offered their assistance, such as providing personal protective equipment and vehicle cleaning and disinfection materials. The innovative model of public–private cooperation coupled with technology integration platform has created a safer way home.

Competent Authority：The Department of Health, Transportation Department, Fire Department